Difference between revisions of "Bitswift Technology Solutions"

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(Corporate Responsibilities)
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=Corporate Responsibilities=
 
=Corporate Responsibilities=
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Product and Service offerings
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Account management
  
 
Brand marketing and advertising  
 
Brand marketing and advertising  
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=Call Center=
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=Communications Center=
  
One of the responsibilities of Bitswift tech is to provide communication mechanisms for the representatives and the customers reps are serving.  Each rep is assigned an extension at Bitswift Tech 800# company directory. The representatives extension number is displayed on their business cards they receive as part of the [[Bitswift Brand Packs]].  If no extension is chosen the call is redirected to a voicemail and emailed to Bitswift Tech admin team for follow up.
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One of the responsibilities of Bitswift tech is to provide communication mechanisms for the representatives and the customers reps are serving.  Currently the company provides a 1800 number, a @bitswift.tech email addres, and multiple managed social channels such as Telegram and Discord.
  
 
=Other communications=
 
=Other communications=
  
Each Bitswift representative receives an @bitswift.tech email address as part of the on boarding process. The email address appears on the Bitswift representatives business cards along with the referral code for [[Bitswift.shop]] and extension # at the toll free Bitswift support number (188864SWIFT).
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Each Bitswift representative receives an @bitswift.tech email address as part of the on boarding process. The email address appears on the Bitswift representatives business cards along with the 1.888.64.SWIFT.  number so that customers may contact the call center to reach their assigned representative or to deal with administrative tasks.
  
 
=Billing and Accounting=
 
=Billing and Accounting=
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=Purchasing Parts=
 
=Purchasing Parts=
  
Each rep has an ID with custom referral links to the Bitswift.shop, ensuring commissions collected are paid out to the appropriate repRepresentatives are free to provide tech products sourced externally from the shop providing care to ensure that information was translated into the Bitswift Tech invoicing compositor to ensure reimbursement for the product sourced on the invoice to the end customer.
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Each rep has access to prepare custom quotes for their customers through Bitswift.shop.  Custom quotes can be discounted at a rate set by the representative.

Latest revision as of 16:14, 7 July 2019

Bitswift Technology Solutions is a company located in Ontario, Canada. The company provides technology solutions to business and residential users and generally supports them with their technology infrastructure. Bitswift tech website exists at http://bitswift.tech

Tasks

Tasks handled by Bitswift Tech corporate include brand expansion, onboarding new reps, marketing, research and development of new products and forming business partner relationships. Bitswift Tech strives to ensure its representatives become profitable while under the Bitswift Tech umbrella, providing benefits, support, sales and networking options for Bitswift representatives.

Corporate Responsibilities

Product and Service offerings

Account management

Brand marketing and advertising

Email and domains

Repo of tech documents

Shared Remote access tools

Shared ticketing system

Shipping and receiving

Distributor hooks

Insurance

Credit card processing

Purchasing

Client portfolio management

Product availability and support (Backup, Remote Access tools etc)

Invoicing system and accounting

Legal

Other internal systems

Bitswift Reps

Bitswift Technology Solutions is composed of a growing number of technology professional who operate their own business under the Bitswift brand. The company does not have employees but rather works through a sub contractor / partner model with participating representatives known as "Bitswift reps".

The primary focus of representatives operating under Bitswift Tech is to support and provide technology solutions to nonprofits, business, and residential users. They operate under a set of agreed upon business practices, guidelines, adherence to common methodologies, use common set of tools, but are mostly free to operate as they each see fit, so long as their actions don't discredit the Bitswift brand or products.

Official Active Representatives

A list of official and active representatives and their services coverage areas can be found here.

Rep Benefits

Location

A geographical distribution of Bitswift Tech reps allows for larger contracts to be inherited and rolled out by Bitswift Tech and additional brand visibility for potential customers. Bitswift reps have the ability to support multi national franchises with their IT infrastructure and implement solutions across the globe that are standardized as each rep is following the same installation guidelines, accomplished the same training, and adheres to the same customer engagement rules.

Mobility

Bitswift reps are not locked to any geographical region, they are free to roam and generate business in any area that they may occupy.

Team Work

Reps act as a swarm, working together feeding off each others skillsets, knowledge and referrals. Each rep brings in their experience and adds them to the knowledge pool so that each is capable of handling any situation even if the servicing rep is not directly experienced with the task at hand. Together reps can satisfy the customers requirements, the reps free to allocate a % of the commissions and bonuses between themselves.

Shared Resources

Along with a shared talent pool, reps also share in expensive applications and utilities required to service customers. Group / bulk purchasing help individual reps cut expenses on hardware and software, leading to more sales and boosted profits.

Bootstrap Token Economy

Bitswift representatives earn digital tokens directly, which can be exchanged throughout the rest of the Bitswift token economy, traded for other digital assets, or exchanged for local currency.

Bootstrap Business

Reps are equipped with referrals from other reps which they may use to help them gain business traction. Reps join in an already established and trusted brand, utilizing brand resources to help boost initial business opportunities and obtain trusted client base.


Communications Center

One of the responsibilities of Bitswift tech is to provide communication mechanisms for the representatives and the customers reps are serving. Currently the company provides a 1800 number, a @bitswift.tech email addres, and multiple managed social channels such as Telegram and Discord.

Other communications

Each Bitswift representative receives an @bitswift.tech email address as part of the on boarding process. The email address appears on the Bitswift representatives business cards along with the 1.888.64.SWIFT. number so that customers may contact the call center to reach their assigned representative or to deal with administrative tasks.

Billing and Accounting

Representatives share the administrative work. Bitswift Tech is developing the tools in place to ensure all invoices, are standardized so that each client invoice looks the same format regardless that is being submitted from different reps in different geographical areas serving different customers. Each invoice is sent to a Bitswift compositor to ensure brand consistency and proper transparent payout allocations. Payments from clients are collected centrally by Bitswift Tech company where commission and performance bonus is allocated the servicing rep. Each rep has the ability to see any other reps performance and stats. Bitswift Tech accepts Visa, Mastercard, Paypal, and various crypto-currencies as payments. Representatives never collect payment directly or accept cash or cheques from clients.

Purchasing Parts

Each rep has access to prepare custom quotes for their customers through Bitswift.shop. Custom quotes can be discounted at a rate set by the representative.